Return And Exchange Policy
Return And Exchange Policy
Our garments are made with utmost care and love to dress you up perfectly. we have made every effort to display as accurately as possible the colors and details of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's/smart phone’s/ipad's display of any color will be completely accurate.
For garments which have Safety Tag if the Tag was Removed then we do not offer refunds on any goods once sold.
However, if there is a genuine quality defect on a custom order (not from the sale section), then at our sole discretion, sold goods may be exchanged for a store credit if they meet our terms and conditions.
Our Exchange/Return policy is subject to the following:
Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Where provided, belts and any packaging such as authenticity cards and dust bags should be included with your return. However, note that for any products that are not in conformity with the order placed on the site and therefore requiring alterations, we are happy to assist you.
Goods are faulty if they are received in damaged condition. Items that are damaged as a result of normal wear and tear are not considered to be faulty. All custom-made orders or alterations post order placement are non-returnable/exchangeable
Please also note: All Sale, Discounted or Promotional pieces are NON-EXCHANGEABLE / NON-REFUNDABLE
ONCE BOUGHT, WE CONSIDER IT SOLD FOR FOREVER whether Customer Get any Type of Discount Beneficiary!
1.Eligibility Period:
Returns and exchanges are accepted within 7 days of receipt of the order (as per the delivery date recorded by our shipping partner).
2. Condition of Apparel:
Items must be unused, unworn, unwashed, unaltered, and in original packaging, Refund Allows Size, Color Variant matches with Order with all tags / barcodes attached. Returns that do not meet these criteria may be declined.
Required Digital Proof Before Pickup. (Selective Cases)
3. Required Documentation:
Returns must be accompanied by the original invoice / order confirmation email and applicable tags / packaging.
4. Return / Exchange Initiation:
Return or exchange requests must be initiated through the “My Orders” section of your account on our website / app or by contacting customer support within the eligibility period.
5. Pick-up or Courier Service:
Once your request is approved, we will arrange a reverse pick-up from your address where available. In certain locations, customers may be required to ship the product at their own cost, reimbursement is provided once the return is validated.
6. Refund / Exchange Method:
Approved returns are processed as:
• Full refund to the original payment method,
• Exchange for a different size or style
• Logistic Charges: Depends on Case 2 Case Scenario.
according to customer choice and stock availability. Refunds are processed within 7-10 working days after return acceptance.
7. Excluded Items:
Innerwear, socks, accessories, discounted / Stock clearance Sale, special customization orders, and items marked “Final Sale” are not eligible for return or exchange.
8. Non-Returnable / Rejected Returns:
Returns may be rejected and sent back to the customer if signs of use, damage, washing, Missing Safety Tag or tampering are detected.
9. Defective or Wrong Item Received:
If you receive a defective or incorrect product, initiate a return immediately. Such cases will be given priority, and you may receive free replacement or refund regardless of the general policy.
10. Return Approval & Inspection:
Returned products are subject to quality checks. Returns may be declined if the product fails the inspection.
11. Shipping Charges:
Original shipping charges are non-refundable, except in cases of defective / incorrect items or as required by law.
12. Prevention of Policy Abuse:
We reserve the right to limit returns or refuse service to customers who show patterns of excessive or potentially fraudulent returns to protect our brand and ensure fair usage.
13. Customer Communication:
Our policy is displayed clearly during the checkout process, on your order confirmation, and on the website return page. For any clarifications, our support team is available to help (Monday to Friday 10.00am to 6.00pm).
14. Brand Protection & Image:
As a premium apparel brand, we are committed to fair returns without compromising on quality standards or brand positioning. We encourage honest feedback and responsible shopping behaviour.
15. Festive/Special Sale Guidelines:
During big events, special terms (such as “no returns on sale items”) may apply. Such changes will be communicated before checkout and on our promotions page.
For questions or to initiate a return or exchange, visit your account online or email us at
E-mail- muktaionline@houseofmuktai.com.
Contact Us - +91 7391950695 (Monday to Friday 10.00am to 6.00pm)